Login Troubleshooting and Info Guide:
What is changing?
SBCC is transitioning to a new Microsoft-based sign-in system using Microsoft Entra
authentication. You may notice a new sign-in page when accessing college services.
Why is SBCC making this change?
This change improves security, reliability, and long-term support for campus login
services. Moving to Microsoft Entra also helps provide a more consistent and modern
authentication experience across SBCC systems and Microsoft services.
When is this happening?
The transition is happening in phases. During this period, some services may use the
new Microsoft sign-in page while others continue using the current SBCC Login page.
What should I expect?
Your overall login experience should remain very similar. You will continue using
your regular SBCC credentials.
One noticeable change is that password reset and account recovery screens will look
different and follow a more standard Microsoft sign-in process.
Will my username or password change?
No. Continue using your existing SBCC username and password.
Where can I get help or ask questions?
If you experience issues signing in or have questions about the transition, please
contact the IT Help Desk or visit the SBCC Login Help page.
You can change your Two-Authentication (2FA) settings here: https://auth.sbcc.edu If you have questions or need technical assistance with 2FA, please visit https://sbcc.edu/2FA/ for troubleshooting information and tips
- Make sure you wait at least 2 minutes after resetting your password to allow our systems to catch up with the changes.
- Make sure your password meets the necessary requirements:
8 to 15 characters max
1 upper case letter
1 lower case letter
1 special character (not @ "" > < " spaces or tabs, or non ASCII (example ñ)
1 number (Avoid consecutive strings of three or more numbers, (example: 8546) - Try to log in only with your campus assigned username, NOT your full campus email address.
- Make sure you are going to https://my.sbcc.edu , and not using a bookmark or letting your browser auto fill the address.
- Turn off, or temporarily disable any password or form savers in your browsers. Sometimes these will override what you type in the password field without you seeing it.
- Try a different browser than the one you are using such as Firefox, Edge (PC), Chrome, or Safari (mac)
- Try incognito or private browsing mode in your browser. This will bring the page in without old cached pages, and files.
Regardless of age, college officials will only assist the student with access to a campus account, which contains records covered under FERPA. Please have your student call Enrollment Services (805) 965-0581 x4086 for assistance. Additionally, students at SBCC are expected to act on their own behalf, not only out of respect for student privacy, but also to fully engage students in college administrative processes that are essential for their success in college.
Calls to Enrollment Services will be returned in a timely manner. Additionally, visit the Admissions Frequently Asked Questions Page
Please Email Admissions to make sure your name, date-of-birth, and approved ID (usually your SSN) match exactly what is on your application for admission.
Admissions/Enrollment Services Contact Info:- Main Email: admissions@sbcc.edu
- Admissions Staff Email: https://sbcc.edu/admissions/staff.php
- On Campus: Student Services Building - Cliff Campus (HOURS)
- Website: sbcc.edu/admissions
For most students, it's the last four digits of the Social Security Number (SSN). If not, it could be one from the following list: Please Contact Admissions to verify what approved ID type is listed on your account.
- Social Security Number (SSN) Most common
- California Community College ID (CCCID) Number assigned to you when you applied to the college through OpenCCC
- Social Security Alternate Number (SSAN) Sometimes called a "999" number. (International Students)
- Tax ID
- Lumens ID (number used when registering in School of Extended Learning fee-based non-credit courses)
Contact IT User Support and request that it be *reset. You will need to provide some
personal information for verification of your account.
*Security Questions are reset at scheduled times*
- Phone: (805) 965-0581 ext 4215
- On Campus: TBA
- Online: support.sbcc.edu/contact
You were assigned a temporary SSN number sometimes called a "999" number when you applied to the college. You will need to retrieve this number in order to lookup your campus login information. Please contact Admissions if you are not able to locate this number.
- Email: admissions@sbcc.edu
- Phone: (805) 730-4087
- On Campus: Student Services Building - Cliff Campus (Hours)
- Website: sbcc.edu/admissions
Unofficial transcripts are available through campus portal accounts for current students only. Former students can only obtain official transcripts. Please go to sbcc.edu/transcripts for ordering information.